Refund Policy

1. General Policy

FBDBot subscriptions are non-refundable once digital access has been delivered, except where required by applicable law or expressly stated in this policy. Digital delivery occurs when you are granted access to the FBDBot Hub, software files, API credentials, Level Engine, or other subscriber-only materials. We do not offer refunds for change of mind, failure to use the Service, platform preference, trading results, or unused subscription time.

2. Product Access and Verified Use

Access and use of the Service are recorded through account and server logs. A refund will not be issued after any of the following has occurred unless a verified technical failure covered by Section 3 prevented you from using the applicable product:

• FBD Bot or Autopilot: You accessed the subscriber Hub or downloaded the provided desktop files and successfully connected the software to the FBDBot server.
• Level Engine: You accessed the subscriber Hub and completed or initiated a Level Engine generation.

Claims that the Service was not used do not override verifiable Hub access, downloads, server connections, or Level Engine generation records.

3. Exceptions

We may issue a refund at our sole discretion in the following circumstances:

• Verified technical failure: If a first-time subscriber genuinely cannot complete the provided setup or connect to the FBDBot server because of a technical issue with the Service, despite following the setup guide and contacting support within 7 days of purchase, the request may be reviewed on a case-by-case basis.
• Service outage: If the Service was completely non-functional for more than 48 continuous hours during your subscription period due to an issue on our end, you may request a pro-rated credit or refund for the affected period.
• Duplicate charges: If you were charged multiple times for the same subscription period due to a billing error, we will refund the duplicate charge promptly.

A preference for another trading platform, a decision not to continue setup, failure to trade during an available market session, or a change of mind is not a technical failure.

4. How to Request a Refund

To request a refund, contact us via the support chat within your account or through the contact page. Include your account email, the product purchased, and a description of the technical issue. Refund requests based on setup failure must be submitted within 7 days of purchase.

Refunds are processed through Stripe and may take 5–10 business days to appear on your statement depending on your payment method and bank.

5. Cancellation vs. Refund

Canceling your subscription is different from requesting a refund. Cancellation stops future charges and your access continues until the end of the current billing period. Cancellation does not entitle you to a refund of the current period's charge.

To cancel, use the Stripe billing portal accessible from your Account or Billing page. You may also contact support and we will cancel on your behalf.

6. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue will result in immediate termination of your account and may affect your ability to subscribe in the future. We encourage you to contact support first so the issue can be reviewed against account and service logs.

7. Changes

We reserve the right to modify this Refund Policy. Changes apply to subscriptions initiated after the effective date of the updated policy.