1. General Policy
FBDBot subscriptions are generally non-refundable after delivery of access to the purchased digital product or service, except where required by law or expressly stated in this policy. Digital delivery may include activation of Customer Hub entitlements, access to a hosted tool or dashboard, software downloads, license credentials, integrations, or other subscriber materials. We do not generally refund change of mind, non-use, platform preference, trading results, or unused portions of a subscription period.
2. Product Access and Verified Use
Where available, account and service records may be used to verify delivery and use. A refund ordinarily will not be issued after the relevant product was made available and used, unless a verified technical failure covered by Section 3 prevented use of the applicable purchased product. Examples of recorded use may include:
- Desktop execution and automation products: Subscriber access, download or installation activity, license activation, and successful connection to relevant services or trading-platform components.
- Hosted analysis products: Access to subscriber tools, generation requests, or retrieval of licensed market analysis.
- Execution management and signal integrations: Entitlement activation, client or AddOn connections, configuration access, or permitted signal-processing activity, where those events are actually recorded.
Whether and how these records apply depends on the product and available technical evidence. Claims of non-use may be evaluated against verifiable records; mere access alone does not establish that every advertised feature operated correctly.
3. Exceptions
We may issue a refund or credit at our discretion in the following circumstances:
- Verified technical failure: A first-time subscriber cannot access or operate the purchased product because of a technical problem attributable to the Service despite following current setup instructions and contacting support within 7 days of purchase; the request may be reviewed case by case.
- Service outage: If the purchased Service is completely non-functional for more than 48 continuous hours due to an issue on our end, you may request a prorated credit or refund for the affected period.
- Duplicate charges: Duplicate subscription charges resulting from a billing error will be corrected or refunded.
Incompatibility with an unsupported environment, preference for another platform, a decision not to complete setup, or a change of mind does not itself constitute a verified technical failure. Statutory rights remain unaffected.
4. How to Request a Refund
To request a refund, contact us via the support chat within your account or through the contact page. Include your account email, the product purchased, and a description of the technical issue. Refund requests based on setup failure must be submitted within 7 days of purchase.
Refunds are processed through Stripe and may take 5–10 business days to appear on your statement depending on your payment method and bank.
5. Cancellation vs. Refund
Canceling your subscription is different from requesting a refund. Cancellation stops future charges and your access continues until the end of the current billing period. Cancellation does not entitle you to a refund of the current period's charge.
To cancel, use the Stripe billing portal accessible from your Account or Billing page. You may also contact support and we will cancel on your behalf.
6. Chargebacks
Initiating a chargeback without first contacting us to resolve the issue will result in immediate termination of your account and may affect your ability to subscribe in the future. We encourage you to contact support first so the issue can be reviewed against account and service logs.
7. Changes
We reserve the right to modify this Refund Policy. Changes apply to subscriptions initiated after the effective date of the updated policy.